Sunday, April 05, 2009

FDA issues warning letters to 14 pharmaceutical companies for paid search ads; blogger John Mack responds

This is a repost of John Mack's blog posted 4/209
For the original blog post, click here: http://bit.ly/141HW1

FDA's Actions Speak Louder than Its Words: On the Internet It's the Medium as Well as the Message!

It has been widely reported that as far as the FDA is concerned it's the message not the medium when it comes to regulating pharmaceutical use of the Internet (see, for example, "A Conversation with the FDA Associate Commissioner for Public Affairs"). This is turning out not to be entirely accurate.

In 14 recent warning letters, FDA challenged the conventional wisdom of consultants to the drug industry about application of the so-called "one-click rule" to Google Adwords. Clicking is unique to messages delivered via the Internet or other interactive media.

The "one-click rule" states it's OK on an Rx product Web site to merely provide a link to the package insert or brief summary. The "rule" was an interpretation of FDA thinking by consultants to the drug industry and was never something the FDA ever claimed as a rule it would use to regulate drug information on the Internet. When I challenged the existence of any such rule, these consultants backed off and called it "received precedence" rather than a rule (see "Death of the One-Click 'Rule' or 'Received Precedent' or Whatever!").

With these additional FDA letters there is much more "received precedence" to indicate that the rule or whatever does NOT apply to Google Adwords (see "The 'One-Click Rule': Rant or No Rant?" for more on that).

The Wall Street Journal reported that "The Food and Drug Administration warned 14 major pharmaceutical companies about brief Internet ads that accompany searches on Google and other search engines, saying the ads were misleading because they didn't include risk information." (See "FDA Warns Drug Firms Over Internet Ads").

The ads in question were similar to this Lunesta Google Adword that I first talked about in 2006 with my infamous "Girl from Google" post (see ad below). Google actually advised their pharma clients to create such ads.

In my 2006 blog post, I warned pharmaceutical marketers to be wary about using such tactics and called these ads "bAdwords."

My argument was simply that an AdWord could be said to comply with the one-click "rule" only if within the AdWord text there was a direct link to the package insert (PI) or brief summary. In most Adwords there is a link to the product Web site where the consumer would have to click on a second link to get to the PI. I didn't think two clicks would pass muster with the FDA. After 2 and half years I am proven correct.

One FDA letter went to Biogen Idec Inc. over its multiple sclerosis drug Tysabri (find letter here). "Biogen's ad includes a link to the Web site for the drug," said the WSJ article, "which does contain the relevant risk information. The FDA said the link 'does not mitigate the misleading omission of risk information from these promotional materials.'" See violative Tysabi Adwords below. On the left is the sample provided by FDA. On the right is the one I just found myself.
You can see how easy it is for pharmaceutical marketers to follow bad advice from consultants in the absence of CLEAR GUIDELINES from the FDA. Instead of regulating through "received precedence" the FDA should follow common regulatory practice and issue PUBLIC guidance on the use of the Internet for promoting drugs and devices.

How the FDA develops this guidance is as important as the guidance itself!

To help determine what the best procedure is, I have developed a survey that presents several different procedures the FDA could use to develop guidance for the use of the Internet and specifically social media for the promotion of drugs and other medical products it regulates.

The options are:
1.Before issuing and draft guidance, FDA should convene a public hearing in which ALL the stakeholders can put on record their suggestions and concerns.

2.FDA should consult privately with drug companies and then issue draft guidance open for public comments according to normal rulemaking procedures.

3.FDA, without ANY prior consultation with drug companies, should issue draft guidance open for public (including industry) comments as per normal rulemaking procedure.

4.If FDA solicits public comments -- no matter in what fashion -- it should publish ALL the comments it receives.

Please take the survey and indicate your level of agreement or disagreement with the above options/statements. Be sure to add comments as well. Thank you.
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Headlines on FDA's Paid Search Warning Letters to Pharma

April 4 Headlines regarding FDA's paid search warning letters sent to 14 pharmaceutical companies:

FDA Warns Drug Firms Over Internet Ads
Wall Street Journal

FDA's Actions Speak Louder than Its Words: On the Internet It's the Medium as Well as the Message!
Pharma Marketing Blog

US cracks down on misleading drug internet advertising
The Australian

FDA Chides 14 Drug Makers for Misleading Internet Ads
BioJobBlog

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Friday, April 03, 2009

The Rise Of Cultural Movements

The Rise Of Cultural Movements

Source: Mediapost (http://bit.ly/4y2N9d)

Author: Chip Walker

In 2007, I fielded a global quantitative study of Gen-Yers in 13
countries and was surprised to find the No. 1 attitude unifying the
generation was: "I would fight for a cause I believe in." A large
majority of global Gen-Yers agreed with it from among dozens of other
attitudes. My colleagues and I were all puzzled by this finding and
weren't quite sure what to do with it. As I've created campaigns for
Gen-Yers during the past couple of years, the meaning of this finding
has become crystal clear.

Simply put, Gen-Yers have an activist bent. But their activism is
different from the idealism and rebellion of their Boomer parents in the
1960s and '70s. For today's Gen-Yers, activism is not about rebelling
against institutions -- there's simply not that much left to rebel
against.

Belief in institutions like government and big business crumbled long
ago. Rather, in a world of almost infinite lifestyle choices, Gen-Y
activism is about young people knowing their own inner priorities and
making a vow to live by them -- even in the face of adversity.

A big part of Gen-Y activism is what I call "self-activism." They treat
themselves and their dreams almost like causes. It's less based on
idealism and more a matter of necessity: If they don't activate the
revolutionary inside, they simply won't get anywhere in today's
hyper-challenging marketplace.

According to the Wall Street Journal, half of all new college graduates
now believe that self-employment is more secure than a full-time job.
According to a Gallup pool, over two-thirds of high school students say
they intend to start their own companies. Clearly, an independent spirit
pervades this generation, and it's fueled by a strong sense of their
personal values and beliefs. Among GenYers' most important personal
values are authenticity, altruism and community.

Yet, it is this generation's consumer activism that makes them a unique
challenge for marketers. Gen Y-ers don't just want to buy brands, they
want buy in to what a brand believes in. They flock to brands like Red
and Livestrong that spark movements.

Some are social movements -- the sweatshop-free and socially responsible
clothing movements are making clothing brands like Timberland, American
Apparel and Patagonia must-have items for GenY. Others are cultural
movements -- rather than selling processing speed, Apple invites GenYers
to join a creativity movement. Obama became the choice of Gen-Y voters
because he asked them to join a movement for change, not simply to vote
for him.

Would your brand fight for a cause it believes in? Would your employees?
Most Gen-Yers would. Today more than ever, GenYers are seeking to summon
their own passion, courage and determination. Thus, if you want to
connect with them, it's time to stop doing traditional marketing and
start believing in something bigger than making money.

It's not easy for a brand to spark a cultural movement. But it's worth
doing because it allows us to go beyond having a point of difference and
actually have a difference-making purpose in the world. I, for one,
believe Gen-Y's unique activist spirit will be its lasting generational
hallmark, one that will change the future practice of marketing for the
better.

Editor's note: If you would like to contribute to this newsletter, email
Nina Lentini
<http://link.mediapost.com/go2.shtml?oVeuBSBmNLqO9KNB/d5ab26ce91cfe6a2/7
c134eb75c8e4969/fabio@ignitehealth.com
> .

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Thursday, April 02, 2009

Sources: Google In Late Stage Talks To Acquire Twitter

Perhaps the stage is a little earlier then techcrunch is reporting, but either way it appears that the two companies are definately in discussion ... And it makes perfect sense as twitter promises to be an extremely powerful real-time search engine, while google already has the infrastructure and gianormous base that could make twitter really soar.  

My guess: there will be a lot of wild speculation for a few days, then some kind of announcement about the relationship -- which might start of as a "strategic partnership", and quickly end up in a full-fledged acquisition. 

We'll see. 

http://www.techcrunch.com/2009/04/02/sources-google-in-late-stage-talks-to-buy-twitter/

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How Physicians (Should) Use Twitter

http://mlaramd.typepad.com/michael_lara_md/2009/03/how-physicians-should-use-twitter.html

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You're Invited: Join the New Social Network for Type 1 Young Adults from JDRF


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Become a Fan of Facebook Pages With a Text Message

March 26th, 2009 by Adam Ostrow
source: Mashable

This is potentially huge news for brands that are using Facebook Pages. You can now promote your Page using text messaging – or rather, by simply asking people to text the name of your page (www.facebook.com/yourname) - to Facebook’s shortcode, 32665, to become fans.

For example, text “fan Mashable()” to 32665 (which spells out ‘FBOOK’ on your phone) and you become a Mashable Facebook fan.

The feature appears to be very beta, and hasn’t been enabled for every Page admin yet. An additional caveat seems to be that for Fans to successfully opt-in, they need to have setup their mobile phone to receive texts from Facebook(), which can be done from your Settings page. Unfortunately, T-Mobile isn’t on Facebook’s list of supported carriers, meaning I currently get an “access denied” error when trying to Fan stuff via text (most other major carriers are supported, however).

The blog Buzz Marketing Daily, who seems to have first noticed the new option, explains the possibilities: “Imagine the scenarios- you can ask 10 people in a Board room to take their phone out and become Fans, or 100 people at a rally to become political supporters, or 30,000 people at a concert or ballpark to become fans via mobile device.”

Likewise, you could also include that very simple prompt in all of your company’s marketing – brochures, commercials, print ads, websites, etc, as well as encourage your current Twitter() followers to become Facebook fans, which, Facebook would surely love for you to do. Twitter already does the same thing on its service by letting you text “follow [username]” to their short code – 40404.

Assuming this feature eventually goes live for everyone, we think it will have a huge impact on increasing brands’ following on Facebook. We’re certainly excited about getting this feature enabled on our Facebook Page, and will likely be integrating it into our own marketing going forward

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Social Media Cartoon: The Twitter Follower Bots

Source: Mashable




The Social Media Cartoon is brought to you by HubSpot. HubSpot is a marketing software company that enables inbound marketing through the use of social media, blogs and search engine optimization.
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Wednesday, April 01, 2009

Johnson & Johnson’s Zyrtec runs mobile banner campaign on app

By Dan Butcher

March 31, 2009


The expanded version of Zyrtec's mobile ad

Johnson & Johnson's Zyrtec allergy brand is running expandable banner ads on The Weather Channel for iPhone 2.0, which is now ad-supported, but still free for consumers.

Consumers can click on the ad to expand it and check out the advertiser's offer page without closing the application. The newest enhanced version of The Weather Channel application for iPhone and iPod touch is now available in the Apple App Store.

"Our upgraded iPhone application has launched, and we included features that customers ask for the most, such as looping radar so you can see which direction wind and precipitation are going and images from roads in major cities," said Louis Gump, vice president of mobile for TWCi, Atlanta.

"We launched a true mobile advertising product, and Zyrtec signed on as an advertiser, so we're really excited about that," he said. "This is the first time that we've done an expandable banner ad—it's user-initiated, there's been tremendous activity on it and Johnson & Johnson has been extremely pleased with the ad's performance."

Zyrtec is an over-the-counter allergy medication designed to relieve runny nose, sneezing, itchy, watery eyes and itching of the nose and throat. It was the top new non-food product of 2008 in the U.S., generating the sales of $315.9 million.


The default display of the Zyrtec banner ad on The Weather Channel iPhone app

When a consumer clicks on the Zyrtec banner ad, it expands to take up most of the screen without actually closing The Weather Channel application.

There is a picture of the medication's packaging and the following messages: "The fastest 24-hour OTC allergy relief. Love the air. Try it. If you don't love it, it's FREE."

Consumers can lick on the 'Offer' icon to get more information.

Advertisers such as Johnson & Johnson will receive multi-platform impressions across Weather.com online and on mobile for one month.

Consumers can click on expandable banner ads to link to a WAP site or click-to-call, video or other locations, all without closing the weather application.

This creative execution was based on industry feedback from advertisers, who told TWC that they are looking for services where consumers can interact with the creative without being redirected to another site.

"Johnson & Johnson's Zyrtec has been a long-time advertiser with us on the mobile Web—the brand has had run-of-site advertising as well—and they are one of our most prominent and loyal advertisers," Mr. Gump said. "When we launched our new ad product, they jumped on it, and they'll get a lot of great value from it.

"Johnson & Johnson is a company that's been very pleased with the mobile Web, and it has done a variety of ad buys, and now it has extended to a new platform, our upgraded iPhone application," he said. "Advertising funds a lot of innovation, and free apps are going to have ads, but there are the many different ways we can make it consumer friendly, to put the consumer first.

"The expandable ad has a cascade of information, but the consumer elected to open the ad, so it's less intrusive and more effective."

TWC upgrades mobile content
Last year, NBC Universal, Bain Capital and Blackstone Group bought The Weather Channel from Landmark Communications.

The Weather Channel Interactive is a leading provider of broadband and wireless weather products including Weather.com, The Weather Channel Desktop and The Weather Channel Mobile.

The Weather Channel reaches more than 38 million unique users online each month and is the most popular source of online weather, news and information, according to Nielsen//NetRatings.

The free Weather Channel iPhone application includes enhanced functionality such as in-motion weather maps, metro traffic cameras and a snapshot of weather conditions for saved locations.

The No. 1 request from TWC consumers was for map animation, and in response to that feedback, The Weather Channel Interactive now includes animation of the radar and cloud layers on the already fully customizable maps.

Consumers can now view traffic cameras for local roads and highways (for supported markets), larger forecast windows and a snapshot of weather conditions for favorite locations, with multiple graphical enhancements throughout.

The Weather Channel has also made it easier for customers to edit, delete and nickname their saved locations.

The Weather Channel Interactive, in partnership with home improvement retailer Home Depot Inc., launched an updated Weather.com section dedicated to do-it-yourself home improvement projects (see story).

With more than 3 million downloads in the first three months after launch, The Weather Channel for iPhone remains the No. 1 weather application in the Apple App Store.

"As far as content is concerned, we've noticed the increasing reach of the mobile marketplace, increased page views on the mobile Web," Mr. Gump said. "This is a real medium with real reach, and it's not just for early adopters anymore, which is a big topic of conversation.

"The mobile Web is and will continue to be the largest reach play, in our view," he said. "However, there will be a lot of discussion at CTIA about the proliferation of applications and app stores."

The Weather Channel is bullish about the growth of mobile advertising, despite the recession.

"We're certainly seeing mobile advertising come into its own, even in a soft economy," Mr. Gump said. "We're going to be up in ad revenue terms in 2009, and that lets us continue to invest in the mobile platform."

Staff Reporter Dan Butcher covers banking and payments, carrier networks, commerce, database/CRM, manufacturers, music and software and technology. Reach him at dan@mobilemarketer.com.

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FDA Announces Guidelines for Pharmaceutical Companies' use of Social Media

FDA Announces Guidelines for Pharmaceutical Companies use of Social Media

[Update April 2, 2009: BTW, this was an April Fool's joke by John Mack. Thanks for the smile, John!]

P04-12
April 1, 2009

Media Inquiries: 301-827-6242
Consumer Inquiries: 888-INFO-FDA

New FDA Draft Guidance Aims to Improve Health Information Obtained via “Social Media” Websites

The Food and Drug Administration today issued a draft guidance document designed to improve communications to consumers and health care practitioners about health conditions and medical products that they obtain on “social media” Websites such as Facebook, YouTube, Twitter and online bulletin boards. The guidance is the result of FDA research and policy development, and was influenced by the success of the recent social media based peanut recall program (see http://tinyurl.com/d3lvag).

“We intend to do all we can under the law to make sure that the information conveyed by prescription drug promotion is as useful as possible,” said acting FDA Commissioner, Dr. Joshua M. Sharfstein. “Our new regulatory guidance provides new direction to sponsors on how to provide higher-quality health information to the public via social media sites, based on recent evidence on what works and what doesn’t. The evidence shows that social media promotions directed to consumers can play an especially important role in helping patients start a discussion about conditions that are often unrecognized and therefore undertreated, such as diabetes, high blood pressure, high cholesterol, depression, and obesity. And we think those discussions should reflect a better understanding of the key risks and benefits of a product. Without participation by pharmaceutical companies in those discussions, there is increased likelihood of false or dangerous information being promulgated throughout the Internet.”

According to an FDA study, a majority of interactive agencies surveyed feel that social media product messages increase patient awareness and involvement, and improve compliance. That study also shows that social media-stimulated visits to a physician can help identify a previously undiagnosed condition. Importantly, of patients who visited their doctors because of an online discussion they participated in, 95% actually had the condition the drug treats. That percentage was even greater than that reported among patients who viewed DTC ads on TV.

The draft guidance provides (1) a simple method by which sponsors can insert a notice about reporting adverse events in their posts to social media sites, (2) “safe harbor” conditions that relieve manufacturers of responsibility for reporting adverse events they may hear about on social media sites, and (3) advice for manufacturers on the types of branded and unbranded communications that fall under the rules set forth in the guidance.

“Clear, evidence-based regulatory guidance will help FDA use its limited resources to police the marketplace as effectively as possible,” said Sharfstein. “FDA will take action against sponsors whose ads violate the law by presenting false or misleading information to the public via social media sites. Our new draft guidance is intended to help responsible companies comply, for the benefit of the public health. If they don’t, we now have an even stronger basis for pursuing enforcement actions.”

“Improving our nation’s health literacy a critical step in improving our nation’s health,” said Jean-Ah Kang, special assistant to director Tom Abrams. Kang was tasked with developing policy on pharma social media marketing and was responsible for the social media communications that was instrumental in the success of the recent peanut recall program. “More and more patients are seeking health information online and through social networks of their peers. The FDA’s new guidance will help empower these patients with accurate information from manufacturers rather than relying upon unsubstantiated claims made by anonymous online sources. It’s also way cool.”

The draft guidance document is part of FDA’s strategic social media plan, one goal of which is to help create better-informed consumers. To access FDA’s strategic plan go to http://tinyurl.com/c5jyaf.

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Fantastic video: "DID YOU KNOW?"

This is an incredible video... worth every second of the 5 minutes. It was researched by Karl Fisch, Scott McLeod, and Jeff Bronman. Enjoy!

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Tuesday, March 31, 2009

IAB Reports Internet Advertising Grew 10 Percent Last Year; Outpacing TV

IAB Reports Internet Advertising Grew 10 Percent Last Year; Outpacing TV

Posted using ShareThis

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Social By Design

Social By Design


By Joe Marchese

Source: Online Spin (http://bit.ly/8jTrY)

<http://link.mediapost.com/go2.shtml?4xm30DPApVWZXx3g/URL/ed753373a46d97
e8/fabio@ignitehealth.com/http://mediapst.adbureau.net/adclick/acc_rando
m=0331212886/SITE=EMAIL/AREA=ONLINESPIN/AAMSZ=TOWER/GUID=0331212886/QUAL
=1
> For marketers and publishers of the social Web, design matters.
Creative matters. Ideas matter. It is true that properly utilized data
can drive better decision making, but it is also true that all the data
in the world doesn't create innovation without interpretation, and data
doesn't always lead to great design (especially when the data is about
the wrong thing -- clicks, anyone?). Caroline McCarthy has a great post
on cnet titled "Facebook, Google, and the Data Design Disaster,"
<http://link.mediapost.com/go2.shtml?4xm30DPApVWZXx3g/d70b4e88425b1a25/e
d753373a46d97e8/fabio@ignitehealth.com
> which makes a good case for the
need for digital players to balance the art vs. science of design. As
the Web becomes a more "social" experience, we are going to see a lot
more of the data vs. design discussion.

It's hard to overstate the importance of design to both marketers and
publishers on the social Web. Success is dependent on your ability to
design messages that people will want to share and environments that
enable, promote and reward sharing. There will be unparalleled amounts
of interaction data coming from the social Web, and it will be very
important to know how to interrupt the data for your business, whether
you are marketing soda or building an online community (or doing both of
those at the same time). But data doesn't make something social, data
just tells us what people think is worthy of being socialized. In short,
data gives us the "what," not the "why." In order to have data, we have
to give people something to react to, and if we want people to react to
something new, we have to create it.

The fuel of social media is people sharing content (that they or that
marketers/publisher create); people want to share things they consider
new, interesting, funny, sad, entertaining. If you could simply read the
data and create those things, movie studios would have a much greater
"hit to flop" ratio. Instead, movie studios continue to balance the art
of creation with the science of market research. A studio can take into
account all of the lessons learned from past films and research done
today, but eventually the studio puts the movie out and success is
dependent upon how people react.

The advantage marketers should have is the ability to constantly iterate
based on how people are reacting by watching the data. I say "should,"
because most marketers do not utilize their ability to iterate on design
during a campaign. Instead, marketing on the social Web is done much
more like a movie release: all the thought up front, trying to use a
wealth of social data like reading tea leaves, then a launch into the
fickle waters of the social Web, hoping the idea floats.

It is during the campaign, not before or after, that data has the
greatest potential to lead to better design. And the data can still only
do that if there are people with ideas and creativity to interrupt the
data. Data can lead to marketers creating a sort of "social spam" if
misused, while design can lead to impactful engagements.

Designing something to be social means to design something people are
going to appreciate and talk about (the emotional aspect of social). It
also means giving those people who want to talk about your content the
ability to do so easily (the utility aspect of social). Great design,
like great art, can be subjective, but the difference between "social
spam" and good social design, while hard to define, is like what the
politician said about the difference between art and pornography: "I
know it when I see it."

How do you think we can balance the data vs. design issue? Drop me a
line on twitter @joemarchese ( http://twitter.com/joemarchese
<http://link.mediapost.com/go2.shtml?4xm30DPApVWZXx3g/d61bffd463783a3c/e
d753373a46d97e8/fabio@ignitehealth.com
> ).

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Monday, March 30, 2009

Dallas Mavericks Owner Mark Cuban Fined for Twitter Comments

One of the many lessons social media will teach us...

http://www.usnews.com/blogs/luxe-life/2009/3/30/dallas-mavericks-owner-mark-cuban-fined-for-twitter-comments.html

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Physicians Use Copyright Infringement Threat to Block Patient Ratings on the Web

Featured Story March 30, 2009

Physicians Use Copyright Infringement Threat to Block Patient Ratings on the Web

Reprinted from INSIDE CONSUMER-DIRECTED CARE, a biweekly newsletter with timely news and insightful analysis of benefit design, contracts, market strategies and financial results.

By Michael E. Carbine, Managing Editor, (mcarbine@aispub.com)

More than 40 Web sites, ranging from RateMDs.com to Zagat, now offer consumers the opportunity to rate physicians. Most allow anonymous postings, and most offer physicians the opportunity to post rebuttals. Advocates argue that the information helps consumers who are looking for physicians or other providers. And physicians can use the information to improve their practices.

But Medical Justice, a North Carolina firm run by Jeffrey Segal, M.D., J.D., a neurosurgeon, takes issue with these sites. Two years ago he launched an "Internet defamation protection" service to help physicians force Web sites to remove negative comments. At the heart of the service: a mutual privacy agreement (MPA) that, when signed by a patient, in effect prohibits the patient from posting comments — positive or negative — about the physician on public rating sites.

"Reputation is a physician's most valuable asset," Segal tells ICDC. "These sites are not self-policed, and they are largely protected from lawsuits." He argues that the anonymous information could come from nonpatients with an ax to grind. The information is anecdotal, he claims, and it deals largely with customer service, not quality. "Physicians want to be rated on quality of care, not 'comfort of care,'" he contends.

MPA Relies on Copyright Infringement

To date, 2,000 physicians have signed up for the Medical Justice program and, according to Segal, are asking their patients to sign MPAs. What makes the agreement unique is its use of copyright law. Segal says that Web sites are immune from accountability under Section 230 of the Communications Decency Act. But they aren't immune from copyright infringement suits. So when a patient signs an MPA, the patient automatically assigns all intellectual property rights for anything the patient may write (and publish) about the physician to the physician. Should the patient post a rating on a Web site, the physician can then claim copyright infringement and issue a "take down" notice, forcing the Web site to remove the review pending further legal action.

Medical Justice wouldn't provide a copy of the MPA. But a copy obtained by ICDC.reveals a document so broadly drawn that patients could be limited from discussing their treatment with anyone but medical peer-review bodies, other medical providers and government agencies. Attorneys and other experts who were shown the agreement call it "breathtaking." But they question its broadness and ability to withstand court challenges. ICDC knows of no actual lawsuits that have been filed.

Steve Zansberg, head of the digital media and online practice group of the law firm Levine Sullivan Koch & Schulz, L.L.P., tells ICDC that while he couldn't predict that a court wouldn't honor the agreement, he's skeptical about whether all courts would honor it. "A judge may find this to be an extremely broad waiver," Zansberg says. "The key word is 'airing.' That could be construed to mean that the patient is precluded from discussing the physician or treatment with a spouse, family members, friends and colleagues." Zansberg says that he could see a court saying this was unenforceable because it is overly oppressive and broad, and even unconscionable. "It also creates an adversarial relationship between the physician and patient."

RateMDs.com Is a Popular MPA Target

RateMDs.com, a physician rating Web site with more than 700,000 posted ratings of 187,000 physicians, has become a major target for take-down notices. John Swapceinski, co-founder of the site, helped launch it in 2004 after successfully launching RateMyProfessors.com and RateMyTeachers.com. Swapceinski tells ICDC that he receives threats of lawsuits on a weekly basis, and that six have come from physicians claiming copyright infringement under an MPA. Swapceinski adds that in a new tack, one physician has gone after the site's Internet service provider (ISP). So far, no physicians have taken actual legal action against either the ISP or RateMDs.com, he says.

Swapceinski says that RateMDs.com allows anonymous postings because consumers are afraid of being blackballed by their physicians if they post negative ratings. He dismisses the argument that anonymous postings encourage postings by nonpatients. "We have found that, for the most part, people who are sufficiently motivated to rate a physician are indeed patients." The site, according to Swapceinski, monitors postings and uses various tools to flag suspicious postings, including duplicates. Physicians can respond to negative postings and ask that a review be "re-reviewed." Physicians who use MPAs are listed on the site's Wall of Shame. So far, two physicians are listed on the Wall. When asked how physicians know that ratings were posted by their patients when the postings are anonymous, Swapceinski says it's obviously a shot in the dark. "It's why I don't think this [strategy] will hold up in court."

Responding to Medical Justice's argument that customer-service measures are not relevant to physician ratings, Swapceinski counters that "patients don't want to waste money, and until physicians start giving away their services for free, patients will be interested in how they spend their money."

Angie's List Avoids Anonymous Postings

Angie's List, which began posting physician ratings in 2007, recently polled both its members and physicians who have been rated on its site to measure their attitudes about the use of MPAs. "Our members were almost unanimous in saying they were against them," Angie Hicks, founder of Angie's List, tells ICDC. "And 60% of the physicians we surveyed said they would not use them." Hicks argues that consumers should not have to choose between their First Amendment rights and their health care. "The most important thing about a physician-patient relationship is trust. And if a physician asked me to sign a waiver, it would make me suspicious and call that relationship into question," she says.

Hicks notes that consumers have been discussing their physicians since day one and that the use of the Internet to do this reflects a shift in societal norms. "The issue is how a Web site is collecting and using the information [from consumers]," she says. Angie's List does not use anonymous postings, and providers have the opportunity to respond to a negative posting. If a physician doesn't recognize a patient's name, Angie's List contacts the patient to verify the patient's identify and the validity of the complaint, Hicks says.

Hicks contends that customer-service measures are as important to consumers as clinical quality. "All elements of a physician's service are important to consumers and should be evaluated," she says. "Physicians need good interpersonal skills and should be running consumer-friendly practices." She argues that non-clinical factors make a difference in terms of the larger customer experience.

Medical Justice Pushes Ratings Standards

Segal tells ICDC that Medical Justice isn't opposed to physician ratings on public Web sites. Rather, the company wants the sites to apply certain standards developed by Medical Justice for collecting and posting comments. Among the standards:

  • The site must verify that the individual posting the comment is indeed a patient of the physician, and
  • Anywhere from 30 to 50 evaluations of a physician should be collected before a review is posted.

Segal also says that Medical Justice has been working with DrScore.com, a new Web site that collects patient-satisfaction measures from patients and then provides feedback to the physicians. He says Medical Justice's goal in working with sites like DrScore.com is to make sure that "ratings are done right." According to Segal, Medical Justice has provided feedback to DrScore.com on the standards Medical Justice is advocating for rating sites.

Steven Feldman, M.D., founder of DrScore.com, confirms that he has been working with Medical Justice. But he sees MPAs as counterproductive. "They limit the public's access to very positive news about doctors," he tells ICDC. "But even when the patient feedback is less than positive, those comments are a benefit to doctors because they enable us to see what we need to be doing better." Feldman also asserts that patient anonymity "is critical to ensuring that patient comments are unbiased, honest and candid."

Segal says that his goal is to "develop a [rating] system that is credible and reliable." He wants more self-policing of the rating sites so that they are less "name and blame" sites. "If there is more self-policing [of these sites] and the use of the standards we're recommending, then I say we've accomplished our mission."

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ADHD's Facebook 'friends'

Parents should be skeptical of a drug company's Facebook page on the disorder.
Source: LA TIMES ( http://bit.ly/1yTOR3)
By Katherine Ellison
March 30, 2009
I'm the mother of a child diagnosed with attention deficit hyperactivity disorder. What this often means is I feel lonely and stigmatized, and turn to the Internet in search of support.

In other words, I'm just the kind of mom for whom McNeil Pediatrics, manufacturer of the popular, long-acting stimulant drug Concerta, is offering "practical, credible information" on its ADHD Moms Facebook page, launched last July.

"Our research is telling us that these women feel very isolated," company spokeswoman Tricia Geoghegan told me. "We saw these moms going on Facebook. They're going on WebMD late at night." The Facebook page was designed to "put the information in their comfort zone," Geoghegan said.

Naturally enough, this Facebook page, with its atypically non-interactive content, is especially comforting about the use of stimulant medications to treat ADHD. At a time of a growing national backlash against the $250-billion drug industry, parents taking this route -- even as a painful last resort -- can feel like pariahs. But McNeil, a division of Ortho-McNeil-Janssen Pharmaceuticals Inc., assures us we have lots of company -- and furthermore, that the outcomes can be fabulous.

"After dinner one night my son sat and played with Lego for hours it seemed, he looked so happy, peaceful, and I turned to my husband and said, 'We did good,' " wrote Michelle Goodman-Beatty, a mother of four, a recent medication convert and one of the page's more than 8,000 "fans." Another mom boasts that her daughter has made the honor roll and "become a more focused dancer."

I'm not against medication per se. Concerta helped our family during a crisis, allowing us the emotional wherewithal to make difficult, time-consuming changes in our behavior.

But that doesn't mean that McNeil Pediatrics is my "friend."

Check out, for instance, the "advice" about drug holidays -- periodic breaks from medication. Federally sponsored researchers in a follow-up phase of the largest ADHD study to date, published in the Journal of the American Academy of Child & Adolescent Psychiatry in August 2007, found this common practice to be supported by clinical evidence that the initial benefits of medication "completely dissipated" for many children as they matured.

These authoritative findings aside, Washington pediatrician Patricia Quinn, a paid consultant for McNeil, declares in a podcast conversation with a mom named Laura Willingham that medication breaks aren't a good idea for "a good number of children," including Willingham's third-grader, Jackson.

(Willingham, in a telephone interview from her Texas home, described herself to me as an "average-Joe mom," but also acknowledged she'd been recruited to the Facebook page by McNeil's Chicago public relations firm, drawn by her musings on Cafe Mom, a social networking site. McNeil also paid Willingham a fee and expenses to attend a New York conference on adult ADHD.)

Kids like Jackson "really do need to continue on their medication because their ADHD symptoms are continuing to interfere with their functioning," says Quinn, who characterizes such interference as "problems with organization or listening or following directions or even interacting with other children."

Whoa, that describes quite a lot of kids, don't you think?

Quinn, herself the mother of three ADHD children, continues, in a tone that sounds urgent: "It's important for the family interaction. I know that by keeping my son on medication after school and on weekends and on holidays, we could have family vacations. We even went to Disneyland in an RV!"

My two Facebook friends then proceed to allay listeners' worries about reported side effects of the stimulants with some artful misinformation. "I did my own research," says Willingham, "and found that children who did receive treatment, whatever the path, typically have lower rates of addiction."

In fact, this long-lived claim was disputed in a peer-reviewed study last year in the American Journal of Psychiatry, which found there was "no evidence that stimulant treatment increases or decreases the risk for subsequent substance use disorders" in young people with ADHD. But Quinn doesn't correct the record.

Willingham goes on to say she'd feared the drugs would stunt her son's growth, until she talked the issue over with her pediatrician. "He told us we could expect some weight loss or no weight gain," she says, "and we talked about how to pad his diet."

Now, here's what I mean by "artful." My Facebook chums don't mention height, which you can't make up by "padding," unless you "pad" with growth hormones. But height is indeed an issue, according to that federally sponsored study, which found children on meds lose on average about three-fourths of an inch after three years, apparently permanently.

When I asked Geoghegan, the McNeil spokeswoman, why the company didn't make sure its podcast was accurate, she said, "Patricia Quinn is a doctor. I'm not. It's her medical opinion. Plus, she's a mom. Remember, this is moms talking to moms."

Oh, right! Shame on me for forgetting!

We ADHD mothers are really in a pickle. There is so much misinformation and disinformation out there about brain disorders and drugs and how best to cope with the difficult children we love. There is so much that even top scientists still simply don't know. What's more, a few of these top scientists have been revealed by recent congressional investigations to be taking questionable payments from ... yep, pharmaceutical firms.

The difficulty of doing our own, independent research when we're feeling panicked, isolated and stigmatized makes it all the more tempting to rely on people we feel we know, like the smiling Facebook moms or the site's former paid celebrity hostess, Deborah Phelps. (Phelps, mother of Olympic champion Michael Phelps, left the page in January, for reasons she and Geoghegan say were unrelated to the dust-up arising from a photo published that same month of Michael with a bong.)

Alas, there's still no such thing as one-click parenting. Our choices about how to treat our children's emotional and mental travails surely shouldn't be as lonely, painful, costly or shaming as they are today. But virtual "friends" aren't the answer.

Katherine Ellison is a Pulitzer Prize-winning former foreign correspondent. Her latest book, "Hotheads: A Mother, a Son, and a Year of Paying Attention," will be published next year by Hyperion Books.
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Cancer Patients Connect with Online Communities for Care and Support

Cancer Patients Connect with Online Communities for Care and Support

Manhattan Research Module Looks at the Growing Number of Cancer Patients Using the Internet and Health 2.0 Resources for Condition and Treatment Management

Source: Manhatten Research (http://bit.ly/k7UD) / Thanks @shwen

March 30, 2009, New York, NY – Connectivity and community are key components of the growing population of cancer patients using innovative resources to take more of an empowered role in their condition and treatment management. According to Manhattan Research’s Cybercitizen Health™ study, more than sixty percent of cancer patients are eHealth Consumers, reporting to go online for health information. While cancer patients report to use online health and pharmaceutical resources along all points of the disease continuum, they are most likely to rely on the Internet right after receiving a diagnosis from their physician.

Cancer patients are also more avid users of health-related social media than age would predict. This condition group tends to be more comfortable with sharing information and resources than other types of patients - eHealth cancer patients are twice as likely as the average eHealth Consumer to post health content online.

Several health organizations and pharmaceutical companies have taken notice of this community’s interest in connecting and sharing online and launched social media initiatives. The American Cancer Society offers a virtual network for cancer patients, caregivers, survivors, and information-seekers, while Genentech BioOncology sponsors the Herceptin HER Story Community specifically for HER2+ breast cancer patients.

“Cancer is a difficult and emotional disease to navigate, leading patients to turn to their physicians, caregivers, and, now more than ever, the Internet for support and information,” said Monique Levy, Senior Director of Research at Manhattan Research. “And cancer patients’ willingness to share treatment experiences and advice is helping the online community to flourish – social media will continue to play an important role in the cancer care.”

 

 
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Friday, March 27, 2009

DoseofDigital: "Is the FDA Already Creating Digital Promotion Rules?"

source: Dose of Digital blog (Jonathan Richman)

link to original: http://bit.ly/eJlk

[below is simply a re-post of Jonathan's great, thought-provoking blog)

Many people in and around the pharma industry have been asking for the FDA to create some more specific and updated guidelines for digital promotion. There have been a bunch of conferences where it’s been a hot topic and I’m sure there’s been a few focus groups, but one thing’s been lacking from these. The FDA. They’ve been pretty quiet. 

As it stands now, the FDA (actually DDMAC) regulatory guidance has been pretty thin regarding digital. I noted in a post a while back that the FDA recognizes 40 different types of promotion ranging from DTC TV to the archaic and oddly named “Professional House Organ.” All digital promotion is relegated to just one code “WWW” for  ”Internet Promotion.” There are about five different category types of print advertising for professionals, but there’s only one for everything possible in digital. I wonder where mobile fits in? Get your own 2253 submission form here and see for yourself.

So, I think we can all agree that the guidelines and oversight of digital promotion by the FDA are pretty weak. That doesn’t mean that they ignore digital promotion, as the folks from Shire found out when a YouTube video of theirs drew a warning letter. But, they haven’t spelled out what’s legal and what’s not, so everyone is left guessing just a bit. It appeared that Eye on FDA might have cracked this mystery a bit last week with their interview of an FDA official regarding the use of social media by pharma. Unfortunately, despite Eye on FDA’s best efforts, the FDA official was, not surprisingly, pretty vague and non-committal. The net was that there’s nothing inherently violative about social media, it’s the message that matters. In other words, just because your brand has a social media site doesn’t mean it’s in violation, but if the information and content on that social media platform  (e.g., off label, lacking fair balance) is in violation, then the entire thing is. No big surprise, as Shire can tell you. 

Today, MediaPost decided to get some attention by simply rehashing the Eye on FDA interview, but adding a more attention grabbing headline “FDA Official Tells Blogger That Pharma Social Media OK.” Technically, this was said, but it certainly wasn’t a green light for pharma companies to do whatever they want in social media. The MediaPost article has been all the rage on Twitter today, but I’m doubting many read the full details. This interview (and certainly MediaPost’s reworking) was far from providing any specific information on how pharma can use social media. MediaPost’s on my “list” today.

Okay, so no guidelines yet. How far are we from them? Great news! Not far. It appears that there’s already a workstream in place at FDA to develop new digital promotion guidelines. While poking around their site, I came across a section called “Policy Development and Guidance to Industry.” There’s a list of areas where FDA is developing new guidance. One of these is this:

“Promotion on the Internet.- As part of an FDA working group, DDMAC is developing an agency-wide policy to address how advertising and promotion of FDA-regulated products will be regulated on the Internet.”

Outstanding. Relax everyone, the FDA has it well in hand. Sure, we’d like a say in what they come up with, but aren’t some guidelines better than none? I can stop my open letter to the FDA and all the discussions with colleagues on what we’d like to see in the guidelines. It’s too late. They’re coming.

Or are they?

Being a bit of an FDA skeptic, I dug a little further. I noticed that there wasn’t a date on the page, so I couldn’t immediately tell when it was updated. Never fear. Enter the Internet Archive Wayback Machine. For those not familiar with this outstanding tool. You can enter any domain name and this archive will show you updates to the domain and allow you to view the page as it looked in the past. I did a search for this FDA policy page and here’s what I got back. 

Pic link: http://www.doseofdigital.com/wordpress/wp-content/uploads/2009/03/fda-wayback.jpg

As you can see, some version of this page dates back to 2000. So, I clicked the link to the earliest version of this policy page, which dates back to November 20, 2000. The results unfortunately weren’t surprising. There it was…the same exact statement for “Promotion on the Internet.”

“Promotion on the Internet- As part of an FDA working group, DDMAC is developing an agency-wide policy to address how advertising and promotion of FDA-regulated products will be regulated on the Internet.”

My hopes were dashed. 

Here’s what this tells me. The FDA’s been planning to deliver new guidelines for “Internet Promotion” for at least eight and a half years. Once more…eight and a half years. Take away message: Don’t hold your breath on new guidelines. 

Message two: Don’t stop doing new things in “Internet Promotion” because of this. Remember, as far as FDA is concerned, digital is a promotional channel like any other. The same rules apply to digital as they do to print and anything else. If you make claims, they’d better be on label and they’d better include fair balance. If you remember that one rule, you’ll stay out of trouble 95% of the time. 

We do still need to sort out some specifics around the use of social media. Is there ever a way that a brand could really open up live comments and discussion from patients on a branded site? Maybe. We lack the guidance about how this can be done successfully and in compliance though. However, the FDA is generally a fair bunch of folks. They don’t want to kill every idea of yours. They do want it to follow some rules and they will work with you to figure out a way you can do your idea and stay in compliance with the rules.  In other words, can I do this if I also agree to do that? For example, Fabio Gratton from Ignite Health came up with an idea that basically was a widget pharma companies could install on their social media sites that allowed patients to report adverse events in a single click. Perhaps if a company agreed to include this widget in a prominent, then FDA would allow live, unmoderated comments. Give a little, get a little.

For now, we don’t know, but that doesn’t mean we can’t forge ahead. The FDA will give comments on any idea before you launch it, so there’s no excuse to not try because you’re worried about trouble later. Get FDA involved early and you might be pleasantly surprised what’s possible. You won’t be the first try social media in pharma. Remember the Pharma and Healthcare Social Media Wiki we (including all of you) created? Well, share that with your company and show them that you wouldn’t be the first. Many others have tried and not one of these programs have gotten a single warning letter.

Why would you?

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Wednesday, March 25, 2009

Federal Court Rules FDA Must Reconsider Plan B Decision

Ok, FDA, this is pathetic.   I am that last true believer that you will do the right thing -- so don't make me lose hope.  If politics and ideology are truly swaying how you make decisions, then I am extremely concerned about your relevance in the future.  However, I will say this:  until we have a direct conversation (instead of me just rushing to judgement based on a press release), I will continue to believe that you are truly driven to do the right thing for the public's safety -- I will believe in you like I used to believe in Santa Clause or the Tooth Fairy.  Don't let me down.  
 
#  #  #  #
 
NEW YORK, March 23 NY-FDA-lawsuit-Plan-B
FDA Ordered to Make a Decision Based on Scientific Fact, Not Politics
 
 
NEW YORK, March 23 /PRNewswire-USNewswire/ -- Today, the U.S. District Court for the Eastern District of New York rejected the Food and Drug Administration (FDA) decision to limit over-the-counter access to the emergency contraceptive Plan B to women over 18, ruling that it was based on politics and ideology, rather than science. The court ordered the agency to reconsider its decision.  It also ordered the FDA to act within 30 days to extend over-the-counter access, which is currently limited to 18 year olds and over, to 17 year olds.
 
"Today's ruling is a tremendous victory for all Americans who expect the government to safeguard public health," said Nancy Northup, president of the Center for Reproductive Rights, which brought the suit against the FDA.
 
"The message is clear -- the FDA should put medical science first and leave politics at the lab door.  We are encouraged that the agency, now under new leadership, will take that message to heart."
 
The Center for Reproductive Rights sued the FDA in 2005 for failing to grant over-the-counter status to Plan B against the advice of scientific experts and in violation of its own procedures and regulations.  In 2006, the FDA agreed to make Plan B available without a prescription, but only to women over 18 and only behind the pharmacy counter.  The Center continued to pursue its lawsuit, Tummino v. von Eschenbach, to ensure that Plan B would be granted true over-the-counter status and made available to all women, including young women who might benefit most from this form of contraception.
 
"According to the FDA's own rules, the only legitimate criteria for making a drug available without a prescription are safety and efficacy," said Northup. "Emergency contraception is proven safe and effective and today, all women -- including young women for whom the barriers and the benefits are so great -- are one step closer to having the access they need and deserve."
 
The Court found that the FDA "acted in bad faith and in response to political pressure," "departed in significant ways from the agency's normal procedures," and engaged in "repeated and unreasonable delays."  In addition, the court found that the FDA's justification for denying over-the-counter access to 17 year olds "lacks all credibility," and was based on "fanciful and wholly unsubstantiated 'enforcement' concerns."
 
Before its action on Plan B, the FDA had never restricted a non-prescription drug based on a person's age, nor had the Bush Administration ever been consulted by the FDA about an over-the-counter drug application.  Depositions of senior FDA officials by the Center in 2006 indicated that the Bush Administration sought to unduly influence the agency during the Plan B application review process.  Testimony also indicated that officials involved in the decision-making process were concerned about losing their jobs if they did not follow the Administration's political directives.
 
Other evidence uncovered during the lawsuit showed that the agency repeatedly departed from its own established procedures during the FDA case, from filling the reproductive health committee with political "operatives" to making a decision to reject over-the-counter access to Plan B before completion of the standard review. 
 
The Center's battle to make Plan B available over-the-counter to women of all ages began in 2001, when it filed a citizens' petition with the FDA on behalf of over 70 medical and public health organizations to grant the drug over-the-counter status.   On January 21, 2005, the Center filed Tummino v. von Eschenbach in the U.S. District Court for the Eastern District of New York on behalf of the Association of Reproductive Health Professionals (ARHP); National Latina Institute for Reproductive Health; individuals from a grassroots advocacy group, the Morning-After Pill Conspiracy; and parents who seek over-the-counter access for their daughters.  On March 30, 2007, the Center asked for summary judgment in the case, arguing that the evidence gathered during discovery made it unnecessary for the court to hold a trial and that the court should order the agency to make Plan B available without a prescription to all women.
 
For more information on this case and the Center for Reproductive Rights, please visit www.reproductiverights.org.
 
The Center for Reproductive Rights is a nonprofit legal advocacy organization dedicated to promoting and defending women's reproductive rights worldwide.
 
CONTACT: Dionne Scott
(917) 733-4357
DSCOTT@REPRORIGHTS.ORG

Liza Tanner
(202) 207-3645
ltanner@prismpublicaffairs.com
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Tuesday, March 24, 2009

Digital Marketing: Giving it Some "Pull"

Digital Marketing: Giving it Some “Pull”

By Laura Pfister, VP, Interactive Media & SEM at Ignite Health (www.ignitehealth.com).

source: PM360 (http://www.pm360online.com/ESource_0309)

As THE NATION’s economic woes continue to MuLTIPLY we are left with the challenge of becoming even more efficient with our marketing dollars. This requires product managers to consider how to squeeze every ounce of value out of their existing assets while devising highly efficient ways to drive visibility.

Perhaps one of the best ways to “drive” this visibility is not with a push strategy, but instead focusing on the power of a pull-through approach. One of the ways to accomplish greater reach of existing assets involves integrating and syndicating key assets at the natural consumption points of your target audiences in their preferred media formats.

Hit Moving Targets
Both patients as well as physicians possess fragmented Internet usage patterns. For example, a newly diagnosed breast cancer patient will oftentimes utilize a search engine, followed by a health portal and online message boards (i.e., YouTube, Facebook support groups, etc.). That presents us with a challenge of an ever-moving target. But at the same time we have the possibility of multiple touch points to communicate with this individual.

Likewise, your healthcare professional (HCP) audience is frequenting news, journal, peer-to-peer social groups and Wikipedia, and reaching this group has become equally fragmented. The critical key to success is determining the most efficient means to leveraging this behavior. By leveraging these natural occurrences, you no longer have to support the burden of driving traffic to your web property or assets, but instead, you leverage the volume of traffic a particular destination already has in the form of existing dedicated traffic.

Online video consumption has continued to increase over the past year. The Pew Internet and American Life reports that 48% of Internet users visit a video-sharing web site, such as YouTube, up from 33% in December 2006. This upward trend indicates significant opportunity to leverage many of the video assets we possess, from patient testimonials to general disease awareness information. By dusting off these assets and uploading them onto video sharing sites we can exponentially increase their possible reach and exposure. Additionally, you are providing information in the compelling format that your target audience is actively seeking.

Bear in mind, these types of syndication activities need to be strategically thought through and treated like any other marketing tactic to ensure legal soundness. For example, turning off the ability to comment on the videos, posting patient-safety information links, etc. are critical components to properly syndicating your video content and should not be forgotten. However, these components shouldn’t be seen as a barrier to entry as they are easily overcome and, when properly implemented, can provide additional reach and traffic for a lengthy period of time.

Making a Connection
Online video is no stranger within the physician community either, as well as portable media devices, such as iPods. One strategy to leverage both of these trends in a cost-effective manner is to continue your messaging to this audience by posting your KOL video series or other relevant information in a podcast format on iTunes. This allows for your HCP target audiences to download them and listen to them at their leisure, whether on their commute or during their lunch hour.

Social networking is an activity that continues to grow at an astonishing pace. According to a recent Pew Internet report, 35% of adults online have used a social networking site, such as MySpace or Facebook. Facebook alone possesses over 150 million active users and a surprisingly large volume of health-related groups, pages and conversations. By creating a group for your indication or participating in an existing conversation, you could bring significant reach to your unbranded messaging. Likewise, if you have KOLs within the HCP audience, you can amplify their reach on peer-to-peer communities, such as Sermo, Medscape Connect, and Ozmosis.

While the possibilities above are just a few strategic examples of effective syndication to jump start the ideation process, there are many other practical applications. These unprecedented times require that we think strategically about syndication by leveraging existing assets and expanding their reach among our target audiences through the mediums that they are already consuming. This methodology will allow us to achieve greater campaign success within our tightening budget parameters.

Laura Pfister is VP, Interactive Media & SEM at Ignite Health. She welcomes comments at lpfister@ignitehealth.com.

 
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Monday, March 23, 2009

The TWT Poll Results Are In: I'm not so crazy after all!

A few weeks ago I posted my twitter community a question:

"What do you think of the idea of an FDA Universal Widget that all pharma Websites would display on their online initiatives?"

This idea was suggested especially as a way to enable pharma to participate in social media, while ensuring that (a) they are being compliant with the FDA, (b) providing the community a benefit, and (c) all the while looking out for the patients' best interests -- and safety.

The results are in: 60% of respondents feel the idea was Good-Great-or-Excellent. Feel free to take the poll, or send me any additional thoughts on twiiter @skypen. Thanks!




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twtpoll ::To all pharma marketers: A universal FDA Adverse Event widget required by all pharma websites (brand, disease, social) would be effective?

twtpoll ::To all pharma marketers: A universal FDA Adverse Event widget required by all pharma websites (brand, disease, social) would be effective?

Posted using ShareThis

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AMAZING: Now You Can Talk to Twitter and Find Clinical Trials

Now You Can Talk to Twitter and Find Clinical Trials
<http://blog.trialx.org/2009/03/now-you-can-talk-to-twitter-and-find.htm
l>


Source: http://bit.ly/3dl8nH

Twitter <http://www.twitter.com/> is emerging as a popular method of
expression and communication through short updates (or micro-blogging)
and has seen rapid growth in the last few months. The service is used by
people to "update" what they are doing and apprising them of "what's
happening" by following updates of others. There are estimated
<http://en.wikipedia.org/wiki/Twitter> 4-6 millions users of Twitter
sending more than 2 million messages every day.

So how can Twitter be used to increase information availability of
clinical trials and thus speed up the development of life-saving
medicines? Well, there are many users on Twitter, who happen to be
looking for clinical trials or even participants discussing research
studies. For example, "@hjhunter is looking to participate in a clinical
trial" or "@k_herb Being a participant in a clinical trial food study is
super fun". We wanted to help users like @hjhunter to find matching
clinical trials, something we already have at TrialX
<http://www.trialx.org/> , from Twitter itself. Hence, we developed a
TrialX Twitter app to serve this user need and enable patients to find
clinical trials personalized to their health needs.

Click here for the full article: http://bit.ly/3dl8nH

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New data on Social Networking Demographics: Boomers Jump In, Gen Y Plateaus

Social Networking Demographics: Boomers Jump In, Gen Y Plateaus

Source: Micropersuasion

There's a common misperception out there that all of the blogging, Twittering and Facebooking is being done by twenty and thirty-somethings. That, in fact, turns out not to be true. Baby Boomers (those born 1946-1964) are the fastest growing users of social networking sites and are also increasingly reading blogs too. Meanwhile, Gen Y interest in these services has plateaued. This all according to the latest Consumer Electronics Usage Survey from Accenture.

Read more: http://bit.ly/12M2jX

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Med Ad News Magazine Announces Nominees for the 20th Annual Manny Awards

Med Ad News Magazine Announces Nominees for the 20th Annual Manny Awards
as Well as Advertising Person of the Year

NEWTOWN, Pa., March 17, 2009 -- Source: Med Ad News


<http://ad.doubleclick.net/jump/PharmaLive/news;sz=300x250;abr=!ie4;abr=
!ie5;ord=1237831434286?>

Med Ad News announces two new Manny Award categories along with this
year's nominees. Med Ad News will hold its 20th annual Manny Awards on
Wednesday, April 22, 2009 at the Sheraton New York Hotel and Towers. The
Manny Awards is an annual gala event celebrating creative excellence in
healthcare advertising in several award categories.

The Heart Award is a new award created by the Med Ad News editorial
staff to recognize agencies' social responsibility and commitment to
philanthropic and social causes. Nominated agencies will receive a cash
donation from Med Ad News for a charity of the agencies' choice.
Nominees for the Heart Award are:

* The CementBloc Inc.
* Draftfcb Healthcare
* Purohit Navigation Inc.

Also new to this year's event is The Vision Award, which recognizes
exceptional ideas and initiatives that have the power to transform the
way that healthcare advertising agencies do business. Vision Award
nominees are:

* The CementBloc Inc. for 90-Day Expedited Brand Building
* Euro RSCG Life for Havas Drive
* McCann Healthcare Worldwide for McCann HumanCare Salud and Momentum
Wellness

Advertising Person of the Year is Donna Tuths of Ogilvy Healthworld US.

Advertising Agency of the Year Category I nominees are:

* AbelsonTaylor Inc.
* Cline Davis & Mann LLC
* Draftfcb Healthcare

Advertising Agency of the Year Category II nominees are:

* The CementBloc Inc.
* Euro RSCG Life MetaMax
* Torre Lazur McCann

Advertising Agency of the Year Category III nominees are:

* Blue Diesel LLC
* Revolution Health LLC
* Wishbone/ITP Inc.

Best Consumer Advertising Campaign nominees are:

* Brand Pharm (Differin campaign)
* CommonHealth (Symbicort campaign)
* Saatchi & Saatchi Consumer Health+Wellness (Ambien CR campaign)

Best Disease-Awareness Campaign nominees are:

* Draftfcb Healthcare (Psoriasis/Centocor Inc. campaign)
* Dudnyk (Check Iron Early and Often/AMAG Pharmaceuticals Inc. campaign)
* GSW Worldwide (Dosing Matters/Covidien AG campaign)

Best Interactive Campaign nominees are:

* Blue Diesel (Concerta campaign)
* Digitas Health (Diabetes in America campaign)
* Ignite Health LLC (MyInnerstate.com campaign)

Best Philanthropic Campaign nominees are:

* GCG Healthcare (Children's Neuroblastoma Cancer Foundation campaign)
* GSW Worldwide (Homeless Families Foundation campaign)
* Palio (Grace campaign)

Best Professional Advertising Campaign nominees are:

* CDM Princeton (Risperdal Consta campaign)
* Cline Davis & Mann LLC (Lucentis campaign)
* Corbett Worldwide Healthcare Communications (Vigamox campaign)

Best Self-Promotion Campaign nominees are:

* AgencyRx LLC
* The CementBloc Inc.
* Ogilvy Healthworld US

Most Creative Agency:

* Cline Davis & Mann LLC
* Palio
* Saatchi & Saatchi Consumer Health+Wellness

Med Ad News congratulates all nominees and anticipates an exciting 20th
Manny Awards celebration, which will begin with cocktail hour at 6:30pm
and continue with a sit-down dinner at 7:30pm. Black tie is optional.
Hotel rooms have been reserved for guests. For reservations and hotel
room information, contact Francine Stone at 215-944-9827, or
Francine.Stone@cancom.com.

About Med Ad News
The pharmaceutical industry's publication of record for 25 years, Med Ad
News provides broad coverage and incisive analysis of the issues,
events, trends, and strategies shaping pharmaceutical business,
marketing, and sales. More than 16,000 readers - comprising corporate
executives, marketing, sales, and product managers - receive Med Ad News
12 times per year. Med Ad News is a publication of Canon Communications
Pharmaceutical Media Group.

About Canon Communications Pharmaceutical Media Group
A division of Canon Communications LLC, Canon Communications
Pharmaceutical Media Group is a provider of business and marketing
information to the $500 billion worldwide pharmaceutical industry. The
group publishes well-established business magazines, including Med Ad
News and R&D Directions, and Pharmaceutical and Medical Packaging News,
and the industry Website PharmaLive.com. The Canon Communications
Pharmaceutical Media Group corporate mission is to be a leading provider
of business, marketing, and clinical-research information to the
pharmaceutical industry.

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New study shows consumers far more digitally savvy than agencies

New study shows consumers far more digitally savvy than agencies


March 23, 2009

-By Noreen O'Leary <mailto:noleary@adweek.com>


NEW YORK Ad agencies are years behind in catching up to digitally savvy
consumers who are moving their media habits online more quickly than
expected, according to new global research from the IBM Institute for
Business Value.

IBM found that between 2007 and 2008, the proportion of consumers saying
they used social-networking tools soared to 60 percent from 33 percent;
for online and portable music services it more than doubled to 46
percent; mobile Internet nearly tripled to 41 percent; and access to
mobile music and video quadrupled to 35 percent.

In contrast, 80 percent of the ad executives interviewed expect the
industry to be at least five years away from being able to deliver
cross-platform advertising, encompassing sales, delivery, measurement
and analysis.

IBM also found that interactive, measurable formats like the Internet
and mobile are expected to account for 20 percent of global ad spending
by 2012. Some 63 percent of the global CMOs who were interviewed said
they expected to increase interactive and online marketing spending in
2009 while 65 percent will cut back on traditional advertising.

Study co-author Saul Berman, IBM global leader, strategy and change
consulting services, said agencies need to understand the value shift --
and the parallels with what has happened in the music industry.

"It's very hard to accelerate analog dollars into digital pennies,"
Berman said. "Where will the money come from? The answer may be, 'You're
going to make less money.' The money may be going somewhere else in the
value chain. The music industry didn't lose money, the music companies
lost money. Companies like Apple, which manufactures devices, make
money, as [does] ring tone providers, retailers like Best Buy and
concert promoters."

The lessons to be learned, per IBM: Traditional industry players need to
identify ways to monetize new consumer experiences before new entrants
do; and there are significant new consumer opportunities-beyond just the
value of content through value-added services, hardware and software
offerings.

For its research, which will be released this week, IBM conducted 70
interview sessions with global industry execs and surveyed more than
2,800 consumers in Australia, Germany, India, Japan, the U.K. and the
U.S.

DOWNLOAD IBM RESEARCH:

"Beyond Advertising"
<http://www.adweek.com/aw/photos/stylus/75848-BeyondAdvertising.pdf>

"Succeeding in the New Economic Environment"
<http://www.adweek.com/aw/photos/stylus/75849-NewEnvironment.pdf>

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Doctors increasingly close doors to drug reps, while pharma cuts ranks

Doctors increasingly close doors to drug reps, while pharma cuts ranks

Many physicians see detailers only with scheduled appointments. Drugmakers are responding to hard times with layoffs and a shift toward online marketing.

By Kevin B. O'Reilly (AMNews staff)
Posted March 23, 2009.

Source: http://www.ama-assn.org/amednews/2009/03/23/prl10323.htm#s1

________________________________

The relationship between doctors and drug reps may never be the same again.

Pharmaceutical companies -- battered by a sluggish drug pipeline, the looming loss of blockbuster patented drugs, an economy in recession and scrutiny of their relationships with physicians -- are re-examining the value of sending drug reps into doctors' offices. Detailers are struggling to grab a shrinking slice of physicians' valuable time and attention while adjusting to new drug industry rules banning freebies such as pens and notepads.

At its peak in 2007, the American pharmaceutical industry fielded 102,000 sales reps, said Chris Wright, managing principal for the consulting firm ZS Associates' U.S. Pharmaceuticals Practice. Drugmakers have slashed the number to 92,000 since then, and ZS projects the number will fall to 75,000 by 2012 at the latest, saving the industry $3.6 billion.

Pharma's return on investment in its sales force has plummeted. For every 100 reps who visit a practice, 37 place their products in the office's sample cabinet, and only 20 speak to a physician in person, said the New York-based consulting group TNS Healthcare. Profit per drug rep visit fell 23% from 2004 to 2005, said a February PricewaterhouseCoopers report on pharma's future.

"The old sales model is broken now, and who knows how it will look in the future," said Peter H. Nalen, president of Compass Healthcare Communications, an online drug marketer in Princeton, N.J. "What's happening is that pharmaceutical companies are realizing there are other ways to reach the doctor instead of banging on the door of the doctor who just doesn't want to talk to you."

1 in 4 doctors works in a practice that refuses to see drug reps.

The time squeeze and the new drug industry rules are "changing the landscape quite dramatically," Nalen said. Another troubling sign for drugmakers: More than a third of medical schools require drug reps to have appointments before seeing physicians or residents, according to the American Medical Student Assn.'s 2008 PharmFree Scorecard. The Assn. of American Medical Colleges recommended the by-appointment-only policy in May 2008.

While most physicians still have positive views of detailers and drugmakers, those sentiments are cooling.

About one in four physicians works in a practice that refuses to see drug reps. Of doctors who do see reps, about 40% will meet with detailers only with scheduled appointments. The by-appointment-only figure jumped 23% during the last six months of 2008, according to a survey of more than 227,000 medical practices representing 640,000 physicians that was released in February.

The survey, conducted by the doctor-profiling firm SK&A Information Services Inc., did not seek to determine why some physicians are giving drug reps the cold shoulder. But physicians and pharmaceutical industry consultants say doctors have felt besieged by the number of reps visiting their offices and taking up precious time in an era of declining payment.

Last year saw a slight drop in a measure of the quality of detailers' relationships with doctors, based on a TNS survey of more than 1,500 doctors. And negative word-of-mouth about pharma rose sharply among physicians -- this so-called market-resistance index jumped 62% in the last year, TNS said.

Controversies over the drugs marketed as Vioxx (rofecoxib), Avandia (rosiglitazone) and Vytorin (ezetimbe and simvastatin) appear to be making doctors more skeptical of drugmakers as an information source, said Jerome L. Avorn, MD, professor of medicine at Harvard Medical School in Massachusetts.

"Doctors are increasingly concerned that the sales pitches from drug reps are not giving them the full story," said Dr. Avorn, author of the 2004 book, Powerful Medicines: The Benefits, Risks, and Costs of Prescription Drugs.

Ken Johnson, senior vice president at the Pharmaceutical Research and Manufacturers of America, said in a statement that detailing visits are good for doctors and patients. "Interactions between physicians and pharmaceutical company representatives benefit patient care through the exchange of information about new medicines, new uses of medicines, the latest clinical data, appropriate dosing and emerging safety issues."


Interacting with detailers


For every physician, it seems, there is a different way to handle drug reps.

Charles E. Crutchfield III, MD, is a dermatologist with a high-volume practice in Eagan, Minn., a suburb of Minneapolis. Though five to 10 reps visit his office daily, he strictly limits detailers to one five-minute session a week and requires that the rep provide lunch for his staff.

More than a third of med schools require drug reps to make appointments.

"The reps know they are not allowed to disturb me when I am seeing patients," Dr. Crutchfield said. "If they do bring samples, I have a nurse who will bring the pad back to me so I can sign it. I will not see or talk to reps when I'm in clinic."

Ari Silver-Isenstadt, MD, persuaded the four other doctors and officestaff in his Baltimore pediatrics practice to adopt, in January 2008, a "no soliciting" policy for drug reps. Dr. Silver-Isenstadt is a member of the National Physicians Alliance, whose Unbranded Doctor Campaign urges physicians to refuse industry gifts and stop seeing drug reps.

Despite the new survey figures showing that doctors are cooling to drug reps, he said physicians should be more aggressively addressing the conflict of interest detailers pose.

"More than half of us doctors still just have a feeding frenzy of reps in our offices," he said. "We should be ashamed of ourselves for allowing such an intertwining of our patients' best interests with the convenience and niceties of drug reps."

Not all doctors share Dr. Silver-Isenstadt's hard-line view.

Most are simply pressed for time. Drug companies are trying to reach out to doctors via the Web, experts said. About 45,000 doctors meet with detailers using online video, and 300,000 physicians say they are open to doing so, said a September 2008 study from Manhattan Research, a drug marketing research firm.

Visits by drug reps will not disappear entirely, experts said. Rather, the sales force that survives the layoffs will be better trained and have a greater depth of clinical and scientific knowledge.

Detailers "reach the customer in a way that other promotional techniques do not," said Wright, of the ZS Associates consulting firm. "And for many of these doctors, the choices they make about what to prescribe are worth a considerable amount of money.

"When that's on the table, it makes sense to send a highly trained person to make sure the doctor knows about the medicine before making those choices."

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